Caught in my own game


I was making a quick trip to drop off a few items in my newly acquired storage unit here in town. I had sold a few other  items in the past few days, and also wanted to stop in and pay for next month a bit early.

The woman who talked with me initially, was very  friendly and saved me a unit and even incorporated a discount when I didn't even ask about it. When I went in to do the paperwork she wasn't there,  but I did stop him about a week ago briefly just to say hi and introduce myself and thank her.

When I went in topay for next month, I was sure she wouldn't remember my name, and I was going to act all disappointed.Within about 15 seconds, she told me the amount due. I was impressed! I thought to myself not only is her systems prowess phenomenal, but she also remembered my name!

I said, Hey, you remembered me! That she confessed. When I punched in my code and drove through the gate it automatically brings up my account and name. So not only was she not truly computer savvy, that I know of, but she admitted she didn't remember my name.

Oh well Heather, I remembered your name, and kudos to a clean efficient use of technology that if they don't confess how it works, makes the customer feel right at home… Except for the no till getting parties at your storage unit rule Peter

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